What Keeping Control Actually Looks Like
Responsible gaming isn't a concept — it's a set of day-to-day habits. It means deciding in advance how much time and money you're comfortable spending, then sticking to that. It means treating a loss as the cost of entertainment, not something to chase back. And it means being honest with yourself about why you're playing.
Some practical habits that help:
- Set a fixed budget before you log in — not after you've already started
- Use a timer or alarm to track how long you've been playing
- Never gamble when you're stressed, tired, or using alcohol
- Treat winnings as a bonus, not as income you're counting on
- Take regular breaks, even during winning streaks
Signs That Something May Be Wrong
Most people who develop a gambling problem don't notice it happening. It tends to build gradually. Here are some concrete signs worth paying attention to:
- You spend more than you planned almost every session
- You feel irritable or restless when you're not able to play
- You've borrowed money or used savings to fund gambling
- You downplay or hide how much you gamble from people close to you
- Gambling takes up mental space even when you're doing other things
- You keep playing to try to recover money you've already lost
If more than one of these sounds familiar, that's worth taking seriously — not as a judgment, but as useful information about where you're at.
Tools Available at Jeetcity Casino
We provide several account-level tools that you can apply yourself without needing to contact support. These are designed to create practical friction between impulse and action.
| Tool | What It Does | How to Access |
|---|---|---|
| Deposit Limits | Caps how much you can deposit daily, weekly, or monthly | Account settings → Limits |
| Session Time Reminders | Sends a notification after a set period of play | Account settings → Preferences |
| Reality Check | Shows how long you've been playing and how much you've spent | Enabled during active sessions |
| Cooling-Off Period | Temporarily blocks access to your account for a chosen duration | Contact support or account settings |
| Self-Exclusion | Closes your account for a longer period — weeks, months, or permanently | Contact our support team directly |
Deposit limit reductions take effect immediately. Increases, on the other hand, have a mandatory waiting period before they apply — this is intentional.
Self-Exclusion: How It Works
If you feel you need a complete break from gambling, self-exclusion is the right step. You can request a self-exclusion through Jeetcity Casino's support team via live chat or email. Once applied, you won't be able to log in, make deposits, or receive promotional communications for the duration you've chosen.
We also strongly recommend registering with New Zealand's national self-exclusion tools, which cover multiple gambling platforms at once:
- Gambling Harm Online (gamblingharm.org.nz) — New Zealand's central hub for self-exclusion and support resources
- Department of Internal Affairs exclusion register — applies to licensed NZ operators
Using both Jeetcity's internal tools and an external register gives you broader protection across different sites and venues.
Support Services in New Zealand
If you want to talk to someone — whether you're worried about yourself or someone you care about — the following services are free, confidential, and available to anyone in New Zealand:
- Problem Gambling Foundation NZ — helpline: 0800 664 262, available 24 hours
- Gambling Harm Online — gamblingharm.org.nz, includes live chat and self-help tools
- Lifeline NZ — 0800 543 354, for broader mental health and crisis support
- 1737 (Need to Talk?) — free text or call, connects you with a trained counsellor any time
These aren't last-resort options — they're useful at any stage, including if you're just starting to wonder whether your habits are becoming a problem.
For Family Members and Friends
Sometimes the person most affected by a gambling problem isn't the gambler themselves. If someone in your life is gambling in ways that concern you, support is available for you too. The Problem Gambling Foundation runs specific programmes for whānau and partners. You can call the same helpline — 0800 664 262 — and ask about support for people close to someone with a gambling problem.
Frequently Asked Questions
Can I reduce my deposit limit immediately?
Yes. Reductions to deposit limits apply straight away once you've updated them in your account settings. There's no waiting period for making your limits more restrictive.
What happens if I try to log in during self-exclusion?
Your account will be blocked and you won't be able to access it. If you attempt to create a new account while under self-exclusion, our systems are designed to detect and block this. However, for broader coverage across other platforms, we recommend also registering with Gambling Harm Online.
Can I reverse a self-exclusion?
Short-term cooling-off periods can end when the selected time passes. Longer self-exclusions have mandatory waiting periods before any reversal is considered. Permanent self-exclusion cannot be reversed. Our support team can walk you through the specifics of your situation.
Is the support helpline really free to call?
Yes. The Problem Gambling Foundation's 0800 number and the 1737 service are both free to call or text from any New Zealand phone, including mobiles.
What if I don't want to exclude myself but I'm still worried?
You can start with smaller steps — setting a deposit limit, using the cooling-off feature, or simply talking to someone at Gambling Harm Online without committing to anything. Getting information doesn't lock you into any particular path.